Senior Manager, Membership

Job Title: Senior Manager, Membership
Department: Membership
Reports to: Director of Membership
Location: New York, NY (in office 4 days/week)

Position Summary

The Senior Manager, Membership is a strategic and operational leader responsible for assisting with new member acquisition and supporting the logistics for membership programming events aligned with the annual calendar. This role plays a critical part in expanding the community through targeted outreach, managing acquisition sales funnel from lead generation through onboarding, and ensuring a high-caliber event experience that strengthens engagement and retention.

The ideal candidate is a strong relationship-builder and skilled executor - capable of balancing proactive outreach, seamless event logistics, and venue coordination. They will work cross-functionally to deliver exceptional events while upholding the quality and consistency that define our member experience.

Key Responsibilities

• In conjunction with, and with direction from, the Director of Membership, drive acquisition pipeline from lead sourcing, prospect qualification, interviews, and final onboarding.
• Lead initial outreach, conduct discovery calls, and manage interview scheduling.
• Track, analyze, and assist in reporting on membership sales funnel. 

• Work closely with the Director of Membership to develop a programming calendar for monthly membership events and support on the overall logistics and execution of said events.
• Source and secure venues for monthly and ad hoc events, and work closely with the Director of Membership to negotiate contracts and manage vendor relationships.
• Develop and manage event production timelines, budgets, and run-of-show documents to ensure seamless execution
• Serve as the point of contact on-site at events to oversee setup, guest arrival, and real-time troubleshooting.
• Proven ability to collaborate effectively across departments.

• Own Membership CRM. Maintain a deep understanding of member profiles, leveraging data to tailor experiences and increase retention.
   

Qualifications

• Minimum 3 years of experience in membership management, community building, or client-facing roles with a focus on growth.
• Proven success in owning and growing a membership or customer base through outreach and strategic engagement.
• Demonstrated experience in event logistics and venue sourcing, ideally within hospitality, lifestyle, or cultural spaces.
• Strong organizational skills and ability to operate with autonomy  to balance and manage multiple priorities under tight deadlines.
• Excellent interpersonal, written, and verbal communication skills.
• Familiarity with CRM tools such as Peoplevine (or similar), and scheduling tools like Calendly.
• Willingness to work flexible hours, including evenings and weekends for events and able to travel on a case by case basis.

The expected salary range for this position is from $88,000 - $125,000 inclusive of base and commission model. Salary offers are based on a range of factors including but not limited to relevant skills, training, and experience.

About Boardroom

Boardroom is a sports, media and entertainment brand co-founded by Kevin Durant and Rich Kleiman that showcases how athletes, executives, musicians and creators are moving the business world forward. Boardroom’s flagship media arm features premium video/audio, editorial, daily and weekly newsletters, and the broader Boardroom ecosystem encompasses B2B events and experiences (such as its renowned NBA and WNBA All-Star events) as well as ticketed conferences such as Game Plan in partnership with CNBC. Our Members Club provides unique events and access to a select group of professionals building their networks and personal brands within the sports and entertainment world.

Boardroom’s sister company, Boardroom Sports Holdings, holds a portfolio of investments in emerging sports teams and leagues, including MLS’s Philadelphia Union, NWSL’s Gotham FC, and MLP’s DC Pickleball Team.